Frequently asked questions

Are at-home LED devices safe?

Use LED devices exactly as directed in the product manual. Avoid looking directly into the light, follow the recommended session time and stop if your skin feels uncomfortable.

How often should I use a device?

Start with the schedule in the manual. Consistent, moderate use is better than longer sessions.

Do I need a conductive gel?

Microcurrent tools should be used with a water-based conductive gel or serum when the manual calls for it.

What if I have sensitive skin?

Patch test first, begin with the lowest intensity and stop if you experience irritation. If you have an active skin condition or use photosensitizing medication, speak with a healthcare professional before use.

How fast is shipping?

Orders ship free within the United States. Accessories usually ship in 2–5 business days; devices in 8–12 business days.

What is the return policy?

Returns are accepted within 30 days of delivery when the item is in original condition. See our shipping & returns page for details.